EXCHANGE/RETURNS POLICY

Return Policy

You have the option to return or replace your purchased product using fbag.bg within 14 days of the date of receipt.

    The reasons for this may be as follows:

            Resizing
            Dissatisfaction with the commercial appearance of the product
            Change the purchase decision

 
    In the aforementioned conditions, the transport charges are borne by the customer. In the event of an error on fbag.eu,

    transport charges are borne by us. In exchange, the new model is sent to the customer once the buyer is returned.

    In the event of a final return, the customer receives the amount paid by him / her by bank transfer to a bank account specified by the client

    within 10 business days. Please submit the following when submitting a request:


    After the 14-day deadline, the user can return the goods only if they have defective.


       It is obligatory to apply the delivered document on delivery (invoice or cash receipt).


    The products must not have an unfair commercial appearance.

Important: Return or replacement service does not apply to products in the cosmetics section!

 
    REQUEST FOR RETURN OR REPLACEMENT

    For users who have placed their order without registration, please click here.


     For users who have made an order by signing up please sign in to your account.

 Important: Return or replacement service does not apply to products in the cosmetics section!

  WHAT IS THE PROCEDURE?

     To make a request in our system, you need to enter the order number corresponding to the e-mail you used to make your order.

     Users who have a client account can directly make their request from the button located in the client account.

     Users who made their purchase as guests may enter a request directly from the button above.

     Once you've done so, you will have access to the communication panel as well as a system mail address to return the product (s).

       - RETURN - If you wish to be refunded, please send us details (such as a comment in the request) to a bank account: IBAN / Holder Name.

In case of dissatisfaction, malfunction of the purchased product, the Buyer has the right to return the purchased product within 14 days after the date of purchase. In case of violation of the product performance standards set by the manufacturer, IVN TRADE reserves the right to refuse a return because of non-complied with the requirements for exploitation, storage or use of the product purchased by the buyer. Upon returning purchased goods from the buyer to the seller, the buyer is required to pay the shipping charges.

Important: Return or replacement service does not apply to products in the cosmetics section!

     Once we have received confirmation that the product (s) were received at the specified address, the refund will be refunded within 10 business days.

      - REPLACEMENT - Please mark the products you want to replace in the "Claim Products" field.

Important: Return or replacement service does not apply to products in the cosmetics section!

         In the "Message" field, send a link or article code that you want to receive as a replacement.

         Once we receive the product (s) back, we will send your requested products within 5 business days.

         Details relating to a difference in amounts will be further commented.
   
     AFTER THE END OF YOUR ELECTRONIC REQUEST FOR RETURN / REPLACEMENT ARTICLES / YOU HAVE BEEN ADDRESSED:

· Yambol, 4, Marin Drinov Str


· IVN TRADE LTD

        info@fbag.eu

    Shipments sent to an address other than specified will not be viewed.

    Please note that bank charges associated with foreign currency transfers on accounts outside Bulgaria will be charged to the client.

Important: Return or replacement service does not apply to products in the cosmetics section!

In case of cancellation / replacement of order by the customer or return of goods back to the seller - IVN TRADE LTD, the buyer (the customer) is obliged to pay the transportation costs of returning the goods to the seller - IVN TRADE LTD.